Privacy policy | Compass Auto Care

Effective Date: September 10, 2025
Last Updated: September 10, 2025

Compass Auto Care (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website [www.compassautocare.com], book our services, or interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Identification Information: Name, email address, phone number, billing address, and driver/vehicle details provided when booking services.
Payment Information: Processed through secure third-party providers (Wix Payments, PayPal, credit card processors). We do not store your full credit card information.
Service Information: Appointment date, service location, type of service requested.
Technical Data: IP address, browser type, device information, geolocation (if enabled), and cookies.
Communications: Emails, messages, or inquiries you send us.

2. How We Use Your Information

We use the information we collect to:

Provide, schedule, and deliver our services to your chosen location.
Process payments and issue invoices.
Communicate with you about your bookings, confirmations, updates, and customer support.
Send you promotional offers, discounts, or updates (you may opt out at any time).
Improve website functionality, customer experience, and business operations.
Comply with legal obligations under U.S. and Florida law.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your information under the following legal bases:

Performance of a contract (to provide services you request).
Compliance with legal obligations.
Legitimate business interests (marketing, fraud prevention, service improvement).
Consent (for optional marketing communications).

4. Payment Security

All payments are processed via PCI-DSS compliant providers (e.g., Wix Payments, PayPal). We do not store or share your credit card information.

5. Sharing of Information

We may share your personal information only with:

Trusted service providers (payment processors, booking platforms, cloud hosting, analytics tools).
Legal authorities if required by law, subpoena, or court order.
Business transfers: In case of merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We do not sell, rent, or trade your personal information to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website performance.
Track usage analytics.
Personalize user experience.

You may disable cookies in your browser, but some features of the site may not function properly.

7. Data Retention

We retain personal information only as long as necessary for:

Providing services and maintaining business records.
Complying with applicable laws (e.g., tax, accounting, consumer protection).

When no longer needed, data is securely deleted.

8. Data Protection and Security

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Your Rights

Depending on your location, you may have the following rights:

Access and obtain a copy of your personal information.
Request correction or deletion.
Object to processing or restrict data use.
Withdraw consent (for marketing communications).
File a complaint with a data protection authority if applicable.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we learn that we have collected such information, we will delete it immediately.

11. International Users

If you access our website from outside the United States, please note that your data will be transferred and processed in the United States, which may not provide the same data protection laws as your country of residence.